Man And Van Paddington Terms and Conditions
These Terms and Conditions set out the basis on which Man and Van Paddington provides moving, transport, collection, and related services to customers in the UK. By making a booking, confirming a quote, or allowing our team to carry out work, you agree to be bound by these terms. They are designed to explain how the service works, what is included, what is excluded, and what responsibilities rest with both parties. These terms apply to all domestic and commercial bookings unless we agree otherwise in writing.
In these terms, references to “we,” “us,” “our” or “the company” mean the provider of the man and van service. References to “you”, “the customer”, or “the client” mean the person requesting or paying for the service. A booking may be made by an individual, business, landlord, agent, or authorised representative, but the person who places the booking remains responsible for the accuracy of the information provided and for all charges arising from the order.
These terms should be read together with any written quotation, booking confirmation, or service note issued before the job begins. If there is any inconsistency between a quote and these terms, the written quote will take priority only in relation to the specific service details it confirms. Nothing in these terms affects your statutory rights under UK law.
Booking process begins when you request a quote or reserve a slot for a man and van service. We may ask for details such as the collection and delivery addresses, access conditions, item list, load size, stairs, parking restrictions, timing requirements, and whether any special handling is needed. The more accurate the information, the more reliable the quotation. Quotations are usually based on the information supplied at the time of booking and may be adjusted if the actual job differs from what was described.
Booking is not confirmed until we have accepted the request and, where required, received any deposit or prepayment. We may decline or reschedule a booking if the job is unsafe, impracticable, outside our operating capacity, or if the information provided is incomplete or misleading. A Paddington man and van booking can be made for a specific time window rather than a fixed minute unless we state otherwise. Arrival times may be affected by traffic, weather, access issues, or events beyond our control.
You must ensure that the person making the booking has authority to arrange the service, accept these terms, and confirm access to the pickup and drop-off locations. If another person will be present at either address, it is your responsibility to make sure they understand the arrangements and can give instructions where necessary. We are entitled to rely on directions given by the customer or their authorised representative at the time of service.
Payments are due in accordance with the quotation or invoice issued for the job. Unless otherwise agreed, charges may include labour, vehicle use, fuel, waiting time, parking, congestion or toll-related costs, and any agreed materials or additional handling. Prices are normally based on the estimated time, number of staff, and vehicle size required. If the work takes longer or requires more resources than expected because of factors outside our control, extra charges may apply.
We may request a deposit to secure the booking, particularly for larger jobs, same-day work, weekend assignments, or services with limited availability. Any deposit is usually non-refundable except where we cancel the booking or where consumer law requires otherwise. Final payment is normally due on completion of the service unless we have agreed different terms in advance. We accept payment only by the methods stated at the time of booking or invoicing.
Where payment is due immediately, you must ensure sufficient funds are available. If payment is declined, delayed, reversed, or disputed without valid reason, we may withhold delivery, suspend further work, charge reasonable administration costs, or pursue recovery of outstanding sums. Interest and late payment charges may be applied where allowed by law. Any discounts, promotional rates, or estimated prices are conditional upon the job matching the original description and being completed within the agreed scope.
Cancellations and amendments must be notified as soon as possible. If you need to move or cancel a booking, we will try to help, but availability cannot be guaranteed. The closer the cancellation is to the scheduled time, the more likely it is that charges will apply because the vehicle, team, and time have already been reserved. Different cancellation windows may apply to different services and will be explained at the time of booking where relevant.
If you cancel after we have already started travelling to the collection point, arrived at the address, or begun loading, you may be charged for the time spent and any associated costs. If access is not possible, if no one is available to authorise the job, or if the property conditions make the work impossible, this may be treated as a late cancellation or failed attendance. We may also charge for wasted journey time where the failure is caused by incorrect information or lack of access.
We may change or cancel a booking if required for safety, legal compliance, vehicle issues, staff illness, severe weather, or circumstances beyond our reasonable control. If we cancel, we will use reasonable efforts to offer an alternative slot or refund any advance payment relating to work not performed. We are not liable for indirect losses caused by cancellation, but this does not limit liability where it cannot lawfully be excluded.
Customer obligations are essential to the safe and efficient completion of the job. You must ensure that items are ready for collection, properly packed where necessary, and suitable for transport. Fragile items should be secured by the customer unless we have agreed a packing or wrapping service. You must inform us in advance of any item that is particularly heavy, valuable, awkward, hazardous, or likely to require specialist handling. Failure to disclose relevant information may result in refusal to carry the item or additional charges.
Access must be arranged so that our team can carry out the work without undue delay. This includes providing parking information, entry instructions, lift access details, and any permits or permissions needed for the job. If waiting time is caused by the customer, the property manager, a third party, or restricted access, we may charge for the time lost. You are also responsible for ensuring that the items to be moved are legally yours to move or that you have the owner’s consent.
Liability is limited to the extent permitted by UK law. We will take reasonable care when handling goods and operating vehicles, but we are not responsible for losses arising from inaccurate information, inadequate packing, unavoidable delays, customer instructions, or events outside our control. We do not accept liability for indirect or consequential losses, loss of profit, missed deadlines, or business interruption, except where such liability cannot be excluded by law.
We are not liable for damage to items that are already defective, poorly packed, overfilled, or unsuitable for transport in the condition supplied. Customers should check that items can pass through doorways, staircases, lifts, and access points before the job begins. If we are asked to move goods that are structurally unstable, inadequately wrapped, or dangerous to handle, we may refuse, pause, or modify the service. Any claim for damage must be reported promptly and with reasonable supporting detail so that it can be investigated.
Waste, disposal, and environmental compliance are governed by UK waste regulations and local authority requirements. We may only remove, transport, or dispose of waste, rubbish, and unwanted items where this has been agreed in advance and where the load is lawful. You must not include prohibited waste, hazardous materials, chemicals, asbestos, clinical waste, gas bottles, tyres, or other regulated items unless we have expressly agreed and confirmed lawful handling arrangements. It is your responsibility to disclose the nature of anything being removed.
Where we provide waste collection or disposal as part of a man and van Paddington service, the customer remains responsible for confirming that the material is correctly described and presented for lawful transfer. If a load is misdescribed, mixed with prohibited materials, or otherwise non-compliant, we may refuse to collect it, return it, or transfer it to a waste site. Any additional charges, penalties, or costs arising from inaccurate description or unlawful contents will be payable by the customer to the extent permitted by law.
We operate in accordance with applicable UK waste legislation, including the duty of care principles that require waste to be handled responsibly and transferred only to authorised facilities where necessary. When required, we may issue or request paperwork relating to waste transfer, description, or disposal. The customer must keep records if they are legally required to do so and must cooperate with reasonable compliance checks. We may refuse any job that, in our reasonable opinion, would breach waste, transport, or safety laws.
Service standards and limitations apply to all moving and transport work. We will make reasonable efforts to arrive within the agreed window and to complete the job using the vehicle and staff allocated. However, exact completion times cannot be guaranteed because loading conditions, traffic, weather, and building access are variable. Stacking, dismantling, reassembly, packing, or specialist lifting may be excluded unless expressly stated in the quotation. If the scope changes on the day, we may revise the charge before continuing.
We reserve the right to suspend or stop work if continuing would endanger staff, the public, the customer, or property. This includes situations involving aggression, unsafe access, infestation, violence, illegal goods, or any request that would put us in breach of the law. If work is stopped for these reasons, the customer may still be charged for time already spent and any costs reasonably incurred. Our staff may also leave the site if they are asked to perform tasks outside the agreed service or contrary to instruction.
Insurance may be maintained by us in line with the nature of the service, but no insurance policy should be interpreted as a guarantee of compensation in every case. Where a claim is made, the customer must notify us promptly and provide sufficient information to assess the circumstances. We may ask for proof of value, photographs, packaging details, or evidence of the alleged incident. Claims will not automatically succeed simply because damage is alleged; liability will depend on the facts and on the applicable law.
Customers are encouraged to arrange their own insurance where items are particularly valuable, fragile, or irreplaceable. We are not responsible for valuables left unsecured, cash, jewellery, documents, passports, digital media, or similar high-risk items unless we expressly accepted responsibility for them in writing. Any item of exceptional value should be declared before the booking is confirmed. Where appropriate, we may decline to transport such items or may require special arrangements.
Force majeure means any event beyond our reasonable control, including but not limited to severe weather, road closures, strikes, accidents, public emergencies, acts of government, civil disruption, or vehicle breakdown. If such an event prevents or delays performance, we will not be liable for the delay or failure to perform to the extent caused by the event. We will seek to minimise disruption and may offer to rearrange the service where practical.
Data and privacy are handled in accordance with applicable UK data protection law. We collect and use customer details only as needed to manage bookings, carry out the service, process payments, maintain records, and comply with legal obligations. Information may be shared with payment providers, insurers, accountants, or authorities where this is necessary and lawful. We do not use customer information for unrelated purposes without a lawful basis.
These terms may be updated from time to time. The version in force at the time of booking will generally apply to that booking unless a later change is required by law or agreed in writing. If any part of these terms is found to be unlawful or unenforceable, the remaining provisions will continue in full force. No failure by us to enforce any right shall operate as a waiver of that right.
Governing law and jurisdiction: these terms are governed by the laws of England and Wales. If you reside in Scotland or Northern Ireland, mandatory consumer rights and local legal protections may continue to apply where relevant. Any dispute arising from the service or these terms will be subject to the exclusive jurisdiction of the courts of England and Wales, unless consumer legislation requires otherwise.