Man and Van Paddington Terms and Conditions

These Terms and Conditions set out the basis on which Man and Van Paddington provides removal, transport, collection, delivery and related services. By making a booking, using our services or allowing our team to handle your goods, you confirm that you have read, understood and agree to be bound by these Terms and Conditions.

1. Definitions

In these Terms and Conditions, the following definitions apply:

Client means the person, firm or company who books or uses the service.

Company means Man and Van Paddington, the provider of the services described in these Terms and Conditions.

Services means any man and van, removal, transport, loading, unloading, packing, unpacking, furniture assembly, collection, delivery or related services provided by the Company.

Goods means the items, property and belongings that are the subject of the Services.

Contract means the agreement between the Client and the Company incorporating these Terms and Conditions.

2. Scope of Services

The Company provides man and van, removal and transport services for domestic and commercial clients. The specific scope of Services for each job, including the collection and delivery addresses, number of movers, size of vehicle, estimated duration and any additional tasks, will be agreed at the time of booking.

The Company reserves the right to refuse to carry any Goods that are prohibited by law, unsafe, not properly described at the time of booking, or which may cause damage to the vehicle, personnel, other clients goods or property.

3. Booking Process

3.1 Bookings may be made through the Companys accepted booking channels as communicated to the Client at the time of enquiry.

3.2 When requesting a quotation, the Client must provide accurate and complete information, including but not limited to:

a. Full collection and delivery addresses

b. Description, quantity and approximate value of Goods

c. Details of access restrictions such as stairs, lifts, parking limitations, narrow entrances or time restrictions

d. Any special handling requirements, fragile or high value items, and dismantling or reassembly needs.

3.3 Quotations are based on the information supplied by the Client. The Company reserves the right to amend the quoted price if the information provided is inaccurate or incomplete, or if circumstances at the time of the job differ from those originally described.

3.4 A booking is only confirmed when the Company has accepted the request and, where applicable, received any required deposit or card details for pre-authorisation. The Company may decline a booking at its discretion without the need to provide a reason.

4. Pricing and Payment

4.1 Prices may be quoted as hourly rates, fixed prices, minimum charges or a combination of these, as clearly communicated to the Client at the time of booking.

4.2 Unless otherwise agreed, time based bookings are charged from the arrival of the vehicle at the agreed collection address until completion of unloading at the final destination and any agreed additional stops.

4.3 Waiting time, delays caused by the Client, extended loading or unloading, additional stops or services requested on the day may be chargeable at the agreed hourly or additional rate.

4.4 The Company may require full or partial payment in advance, a deposit, or a card pre-authorisation before confirming the booking. The specific payment terms will be confirmed during the booking process.

4.5 Unless otherwise agreed in writing, all charges are payable immediately upon completion of the Services. The Company accepts the payment methods it has stated as available at the time of booking.

4.6 In the event of non-payment, late payment or payment failure, the Company reserves the right to:

a. Charge interest on overdue amounts at the applicable statutory rate

b. Withhold delivery of Goods until full payment is received

c. Recover all reasonable costs of collection, including legal fees and enforcement costs.

5. Cancellations and Changes

5.1 The Client may cancel or amend a booking subject to the terms of this clause.

5.2 For standard bookings, if the Client cancels with more than 48 hours notice before the scheduled start time, any pre-paid amount may be refundable or transferable at the Companys discretion, subject to any reasonable administrative charge.

5.3 If the Client cancels with less than 48 hours but more than 24 hours notice, the Company may charge up to 50 percent of the quoted price or retain any deposit paid, whichever is higher.

5.4 If the Client cancels with less than 24 hours notice, on the day of the job, or fails to be present when the team arrives, the Company may charge up to 100 percent of the quoted price.

5.5 Any requested changes to the date, time, size of vehicle, number of movers or scope of Services are subject to availability and may result in a revised price. Changes are not confirmed until the Company has accepted them.

5.6 The Company reserves the right to cancel or re-schedule a booking due to circumstances beyond its reasonable control, including but not limited to severe weather, road closures, vehicle breakdown, staff illness, accidents or safety concerns. In such cases, the Company will offer an alternative date or time where possible, or a refund of any prepaid amount for Services not performed. The Company will not be liable for any consequential loss arising from such cancellation or re-scheduling.

6. Client Responsibilities

6.1 The Client is responsible for:

a. Ensuring adequate and legal parking is available for the vehicle at collection and delivery locations

b. Obtaining any parking permissions or permits required for the duration of the job

c. Ensuring that access is safe, reasonable and suitable for the type of vehicle and Services booked

d. Packing Goods safely and appropriately, unless packing has been expressly agreed as part of the Services

e. Being present or represented at collection and delivery locations to direct the team and sign any relevant documentation.

6.2 The Client will be responsible for any fines, penalties or charges arising from incorrect information about parking or access provided to the Company, or from failure to arrange suitable parking, unless caused by the Companys negligence.

7. Limitations on Goods Carried

7.1 The Client must not request the transport of any Goods that are illegal, dangerous, explosive, highly flammable, perishable, contaminated or otherwise unsuitable for transport by a general removal vehicle. This includes but is not limited to:

a. Firearms, ammunition or weapons

b. Hazardous chemicals or materials

c. Gas cylinders or fuel containers containing fuel

d. Live animals or plants requiring special conditions

e. Cash, jewellery or precious metals of high value.

7.2 If such items are handed to the Company without its knowledge, the Company will not be liable for any loss, damage or consequence arising, and the Client will be fully responsible for any resulting claims, losses or damage.

8. Liability for Loss or Damage

8.1 The Company will exercise reasonable care and skill in providing the Services. However, the Companys liability for loss of or damage to Goods or property is subject to the limitations set out in this clause.

8.2 The Company will not be liable for loss or damage arising from:

a. Goods that were not packed by the Company, where damage results from poor or insufficient packing

b. Fragile items not adequately protected or declared as fragile

c. Normal wear and tear, minor marks or scratches occurring during reasonable handling

d. Dismantling or reassembly of furniture or equipment at the Clients request, unless caused by the Companys negligence

e. Pre-existing damage, defects or weaknesses in Goods or property

f. Loss or damage resulting from inaccurate or incomplete information provided by the Client.

8.3 The Companys total liability for loss of or damage to Goods, whether arising from negligence, breach of contract or otherwise, shall not exceed the lower of:

a. The reasonable replacement value of the affected Goods, or

b. A maximum amount per job, as may be advised by the Company from time to time.

8.4 The Company will not be liable for any indirect or consequential loss, including loss of profit, loss of income, loss of business, or loss of opportunity arising out of or in connection with the Services.

8.5 Nothing in these Terms and Conditions excludes or limits the Companys liability for death or personal injury caused by its negligence, fraud or fraudulent misrepresentation, or any other liability that cannot be excluded or limited under applicable law.

9. Claims and Complaints

9.1 Any visible loss or damage to Goods or property should be reported to the team on site as soon as reasonably possible.

9.2 The Client must notify the Company in writing of any claim for loss or damage within 7 days of the completion of the Services. The notification should include a description of the issue, supporting details and reasonable evidence, such as photographs.

9.3 Failure to notify the Company within this time frame may prejudice the investigation of the claim and may affect the Companys ability to consider or accept liability.

9.4 The Company will investigate any notified claim and may request additional information, evidence or access to the Goods or property in question. The Client agrees to cooperate reasonably during this process.

10. Waste and Rubbish Removal

10.1 The Company operates in compliance with applicable waste management and environmental regulations. Where the Services include the removal and disposal of unwanted items, rubbish or waste, the Client confirms that such items are their property and that they are entitled to dispose of them.

10.2 The Company will not collect or transport controlled, hazardous or specialist waste unless this has been expressly agreed in advance and lawful arrangements are in place for its handling and disposal.

10.3 The Client must accurately describe the nature of any waste or unwanted items to be removed. If, on arrival, the Company considers that the materials are different from those described, hazardous or otherwise unsuitable for collection, it may refuse to remove them and may charge a call out or cancellation fee.

10.4 The Client is responsible for any penalties, fines or costs arising from the provision of inaccurate information about waste or from attempts to dispose of prohibited items through the Companys Services.

11. Access, Delays and Waiting Time

11.1 The Client must ensure that the Company has safe and adequate access to the collection and delivery points. This includes providing information about stairs, lifts, long carries, restricted access roads or entrances and any requirement for security clearances or timed slots.

11.2 If access is significantly more difficult than described at the time of booking, or if delays occur due to factors outside the Companys reasonable control, such as waiting for keys, paperwork, third parties or building management, the Company reserves the right to charge for additional time at the agreed rates.

11.3 The Company is not responsible for delays caused by traffic, weather, roadworks, accidents or other external factors. Estimated arrival and completion times are given in good faith but are not guaranteed.

12. Insurance

12.1 The Company maintains appropriate insurance in connection with its business operations, in line with prevailing industry practice.

12.2 The Client is responsible for arranging any additional insurance cover for Goods if the value exceeds the limits of the Companys liability or if the Client requires broader cover than that provided under these Terms and Conditions.

13. Force Majeure

13.1 The Company shall not be liable for any failure or delay in performing its obligations where such failure or delay results from events, circumstances or causes beyond its reasonable control. These may include, without limitation, extreme weather, natural disasters, accidents, acts of terrorism, war, civil disturbance, strikes, lock outs, vehicle breakdowns, pandemics, or government restrictions.

13.2 In such circumstances, the Company may suspend the Services for the duration of the event or propose a reasonable alternative arrangement. Any pre-paid amounts for Services that cannot be provided due to a force majeure event may be refunded or credited at the Companys discretion.

14. Data Protection and Privacy

14.1 The Company may collect and process personal information about the Client for the purposes of providing the Services, managing bookings, taking payment and handling queries, claims or complaints.

14.2 The Company will handle personal information in accordance with applicable data protection laws and will take reasonable steps to keep such information secure.

15. Governing Law and Jurisdiction

15.1 These Terms and Conditions and any dispute or claim arising out of or in connection with them, or the Services, shall be governed by and construed in accordance with the laws of England and Wales.

15.2 The parties agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or the Services.

16. General Provisions

16.1 If any provision of these Terms and Conditions is held to be invalid, unlawful or unenforceable by a court of competent jurisdiction, such provision shall be deemed severed from the remaining provisions, which shall continue to be valid and enforceable.

16.2 No failure or delay by the Company in exercising any right or remedy under these Terms and Conditions shall constitute a waiver of that or any other right or remedy.

16.3 The Client may not assign or transfer any of their rights or obligations under the Contract without the prior written consent of the Company.

16.4 The Company reserves the right to update or amend these Terms and Conditions from time to time. The version in force at the time of the booking will apply to that Contract. It is the Clients responsibility to review the Terms and Conditions before confirming a booking.

By confirming a booking or using the Services of Man and Van Paddington, the Client acknowledges that they have read, understood and agree to be bound by these Terms and Conditions.